Returns - Refunds - Replacements & Cancellations



If your goods are damaged or if you receive an incorrect product, or if you're simply not satisfied with what you've received, we would be happy to give you the following alternatives:
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you paid for the goods.
Here, we have tried to answer a few common questions regarding return/replacement/refund requests. Please read through these:

  • What is the 7 Day Refund/Replacement Guarantee?
    All products sold are covered under our 7 Day Refund/Replacement Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In order to get a defective/unused item replaced :
    Contact Us through Whatsapp or Instagram dms, or drop a mail at eganga.handicrafts@gmail.com or call us within 7 days from the date of delivery. The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by the customer.
    Return Delivery Address:
    eGanga Handicrafts
    172, Vrindavan Garden Colony, IDA Scheme No. 140, Near WorldCup Square, Indore, M.P.
    Contact : +91-9425768731
  • How can I get a refund?
    If you are unhappy with your purchase and want a refund/replacement please dm us on Whatsapp(+91-9425768731) or write us at eganga.handicrafts@gmail.com and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via WhatsApp or email communication. We will do our best to process the refund request within 7 working days.
  • Who will bear the shipping charges for returns?
    eGanga will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse.
  • How will I get my money back?
    Upon authorization of your return/refund request, we would be happy to offer you a refund or replacement. You can get your money back into your originating bank account. Once you drop a mail with your return request, our team shall call and coordinate your request no worries!
  • How do I cancel an order on eGanga.in?
    If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. Please dm us on Whatsapp(+91-9425768731) regarding the cancellation. If the cancellation request is received after your product has been shipped, you can do one of the following: If you received the product, inform us, we'll get it picked up under standard return/replacement procedures mentioned above on this page.
  • My question is still unanswered?
    For special questions, just drop us a mail at eganga.handicrafts@gmail.com or call +91-9425768731 and we will surely have an answer. :)